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2017 Customer Service Award Winners
July Recipient: Megan Jones
Team Role: Kennel Attendant
Length of Service: 10 months
Favorite Thing About Lawndale: The people!
Pets: Rocky, a 14 year-old English Cocker Spaniel and Sammy, a 10 year-old Labrador / Beagle mix
Hobbies: Lacrosse, volunteering
This month, Lawndale Veterinary Hospital would like to recognize Megan Jones for her excellent customer service and tremendous patient care skills. A life-long native of Greensboro, Megan will be starting her senior year this fall at Page High School. Megan has been a kennel attendant with our clinic since August 2016. She always arrives at work with a bright smile and willing attitude. Her warmth and genuine concern for the patients puts owners, as well as the patients, at ease. Although a “dog person” at heart, she enjoys her time with all the pets in the clinic. Megan says she also values the team at Lawndale because they make it a great place to work.
Megan has two dogs: Rocky, a 14 year old English Cocker Spaniel and Sammy, a 10-year old Labrador/Beagle mix. Megan hopes to be a veterinarian one day. In addition to working at Lawndale, she can be found volunteering at weekend spay/neuter events with the Feral Cat Assistance Program (FCAP). She also enjoys playing lacrosse and volunteering with the Triad Youth Lacrosse Association (TYLA) as well as the Wyndham golf tournament. Congratulations, Megan! Lawndale Veterinary Hospital appreciates your commitment to our pets and their owners!
June Recipient: Julie Hean
Team Role: Receptionist
Length of Service: 2 years
Favorite Thing About Lawndale: The awesome staff and getting to watch puppies grow up!
Pets: Vandy, a 7 year-old Golden Retriever and Schmidt, a 6 year old white Domestic Shorthair cat
Hobbies: Horseback riding, hiking and enjoying the outdoors with her dog Vandy, watching Netflix
Congratulations to Julie Hean, Lawndale Veterinary Hospital's Customer Service Award winner for June. Originally from Charlotte, Julie moved to Greensboro in 2012. Julie completed her degree in Biology at University of North Carolina, Greensboro in 2014. Prior to joining Lawndale, Julie had experience working at a local dog kennel as well as two other veterinary clinics. Julie says one of the best things about working at Lawndale is getting to watch the puppies grow up! She thinks the staff is an awesome group (we agree!), and she also enjoys the opportunities to interact with the pets and their owners. Julie does a fantastic job making everyone feel important and welcome when they enter our clinic. Her calm, laid back demeanor helps our staff find a moment of peace in the middle of a hectic day. She always goes out of her way to make sure things are taken care of in a smooth and timely manner.
Julie says that in her spare time, she loves horseback riding. And, with such an awesome dog, she can't help but enjoy hiking and spending time outdoors with Vandy! Lawndale is so pleased to honor Julie with this month's Customer Service Award - way to go Julie!
May Recipient: Tammy Church
Team Role: Veterinary Assistant
Length of Service: 1 year
Favorite Thing About Lawndale: Being able to help the pets and owners, and working with a great team that is like a family
Pets: 2 cats: Gracie (8-year-old torti) and Nala (6.5-year-old orange tabby)
Hobbies: Singing; being outdoors/ hiking; traveling
Tammy Church is Lawndale Veterinary Hospital's Customer Service Award winner for May. Originally from South Carolina, Tammy has spent most of her life in North Carolina. Tammy cannot recall a time in her life when she did not have a pet - she has always loved animals. About five years ago, while working and managing shifts for a pizza restaurant, Tammy decided it was time for a life and career change. She enrolled in the Animal Care and Management program through Alamance Community College, and she completed her coursework while also working full time at Dominos. Tammy started working at Lawndale one year ago, and she says the family atmosphere and helpfulness of the staff make Lawndale a great place to work. She also values being able to help the owners and their pets. Lawndale appreciates Tammy's tremendous work ethic, her kind heart, and her gentle spirit. Whether it is a pet, an owner, or a staff member in need of assistance, she will always jump right in to provide help!
Outside of Lawndale, Tammy enjoys singing in the choir with her church, being outdoors and hiking, traveling (especially to the beach!) and spending time with her husband Tony and her daughter Heather. Congratulations on a job well done Tammy!
April Recipient: Denina Valletta
Team Role: Kennel Attendant
Length of Service: 1 year
Favorite Thing About Lawndale: Meeting the pets and the owners
Pets: 4 year old Maine Coon Mixes, Tzar and Bella, who are brother and sister.
Hobbies: Playing soccer and exercising
Lawndale Veterinary Hospital congratulates Denina Valletta for being our April Customer Service Award winner. Denina is originally from Greensboro, and she is currently a Junior at Page High School. In 2016, Denina was volunteering as a Junior Curator at the Greensboro Science Center when she decided to apply for a position with Lawndale. After hiring Denina last year, we quickly realized we had found a great addition for our team! Denina's kindness and compassion shine through in all of her work at the clinic. It's no surprise that one of her favorite things about being at Lawndale is getting to meet and love on the patients! Denina also appreciates how accepting and friendly her teammates have been towards her - she found it really easy to feel like she fits in with us.
Ever since Denina was a little girl, she has wanted to be a veterinarian. She is excited to have this opportunity working at Lawndale to gain first hand experience working in a veterinary clinic. She enjoys working with small animals, and she hopes to specialize in dermatology in veterinary school. We think she does a fantastic job both caring for our patients and interacting with our pet owners!
Denina has brother and sister Maine Coon Mixes - Tzar and Bella. When she's not attending school, doing homework, or working, she likes to play soccer and exercise. Thanks for doing such an amazing job with customer service at Lawndale Denina!
March Recipient: Robin Gilbert
Team Role: Technical Staff
Length of Service: 7 months
Favorite Thing About Lawndale: Working with the animals and her teammates.
Pets: Tiberius (pictured), a 2 year-old Walker Coonhound, and Romeo, a 17 year-old Toy Rat Terrier
Hobbies: Volunteering at the Greensboro Science Center; Taking Tiberius out to dog parks
For March, Lawndale Veterinary Hospital would like to recognize Robin Gilbert as the recipient of our Customer Service Award. Robin came to Lawndale in August of 2016 after moving to Greensboro from Virginia Beach. Robin began her journey in the veterinary field as a kennel attendant in 2004. From there she worked her way up to her role as a technical staff member. She even spent time working as a zookeeper at the Metro Richmond Zoo. Robin graduated from Northern Virginia Community College in May 2008 with an Associates in Applied Science in Veterinary Technology. In May 2011, she graduated from Virginia Commonwealth University with a BS in Interdisciplinary Studies, with a concentration in Veterinary Technology and Management.
Although she has only been with Lawndale for a short period of time, Robin has quickly shown her passion, commitment, dependability, creativity, and love for the veterinary field in all of her daily activities. Robin tells us she loves to educate clients about all aspects of pet care, and it shows every time she is with a client and their pet(s). Robin has also quickly grown to love the atmosphere at Lawndale – between having fun with the animals as well as enjoying working with her teammates, she feels right at home.
Robin has a 17 year-old Toy Rat Terrier, Romeo, and a 2 year-old Walker Coonhound, Tiberius. In her free time, Robin enjoys volunteering at the Greensboro Science Center and spending time training and taking Tiberius out to dog parks. Congratulations Robin – we think you are a fantastic addition to our Lawndale team!
February Recipient: Diamond Hunter
Team Role: Receptionist
Length of Service: ~1.5 years
Favorite Thing About Lawndale: The learning opportunities and family environment.
Pets: Parker (pictured), a 6.5 year old mixed breed
Hobbies: Relaxing with Netflix and some great snacks
This month, Lawndale Veterinary Hospital would like to recognize Diamond Hunter as our Customer Service Award winner! Diamond became a receptionist for Lawndale in September 2015. Since that time we have enjoyed her gentle demeanor and friendly personality. Diamond's warm and welcoming smile helps our pet owners (and their pets!) feel at home when they visit the clinic, and she is always willing to find a way to help. Originally from Washington, D.C., Diamond moved to the area for her schooling. She is currently attending North Carolina A&T State University where she is studying Animal Science. She hopes to use her degree in the future through working in the pharmaceutical industry.
Diamond says she loves the learning opportunities at Lawndale. She feels like each day has been an opportunity to learn something new. Diamond also loves how Lawndale feels like a big family - whether someone is brand new or has been around for years - the team always finds ways to connect and build each other up!
In her free time (which is not much between work and school!) Diamond loves to snuggle with her dog Parker ("the love of her life") and relax with some great snacks in front of Netflix. Thank you, Diamond, for doing such a great job with customer service at Lawndale Veterinary Hospital!
January Recipient: Beth Padron
Team Role: Kennel Manager
Length of Service: 10 months
Favorite Thing About Lawndale: It's like having a second family.
Pets: Zoe (3 year old dachshund / terrier mix) and Sassy (10 year old domestic shorthair)
Hobbies: Family time (bowling, skating, cookouts); organizing and cleaning
Congratulations to Beth Padron, our Customer Service Award recipient for January 2017! Beth was a previous kennel attendant for Lawndale Veterinary Hospital, and she returned in March of 2016 to take on her current role as Kennel Manager.
Beth is a hard worker who is fully committed to giving our patients and boarders a positive experience whenever they are in our hospital. Her attention to detail and follow-through help ensure all kennel needs are fulfilled whenever a pet is under our care. She is also more than willing to step up and assist the rest of the staff and doctors in whatever way is needed.
Beth says that she enjoys working at Lawndale because she loves the animals - and, it shows in the way she handles and cares for all the pets. Beth also values and enjoys her time with her coworkers. She says it's like having a second family whenever she comes to work.
Beth loves spending time with her family. Whether it's bowling, skating or big family cookouts, you can usually find her with the family. She is also a stickler for keeping things neat and clean (another reason we love having her manage the kennel!). Congratulations Beth - Lawndale appreciates all your hard work and devotion!