October 2024 Customer Service Award Winner
October Recipient: Alexa Ruiz
Team Role: Veterinary Assistant
Team Member Since: March 2024
Favorite Thing About Lawndale: “Starting a new job is always nerve wracking but everyone here was very welcoming, and I immediately felt like part of the Lawndale family. Also, the clients here are very friendly, and their pets are always the cutest!”
Pets: Nala (terrier mix), Blue (beagle mix), Valyria (Snake), various fish
Time Spent in the Veterinary Field/Working with Animals: 5 years
What Her Teammates Say: The most repeated complement for Alexa is that she is very easy to get along and to work with. She does not complain nor place blame on others, she stays focused on the responsibilities of her job. She is also very competent, efficient, and reliable. She is supportive of her teammates and can stay calm even in stressful situations. Alexa is also fluent in Spanish and is able to translate when needed!
Hobbies: I love dancing with friends and family, doing jigsaw puzzles, and exploring new trails with the pups
Congratulations Alexa R.!
September 2024 Customer Service Award Winner
September Recipient: Amber Pavero
Team Role: Client Service Representative
Team Member Since: May 2021
Favorite Thing About Lawndale: “Meeting owners and watching their pets grow!”
Pets: Indy & Hurley-labs, O-Ren- most perfect tiny black kitty ever, Drax- Axolotl, assortment of frogs and fish in various aquariums
Time Spent in the Veterinary Field/Working with Animals: 15+ years
What Her Teammates Say: Amber is very knowledgeable with many years of experience in the veterinary field. She is reliable and dependable and it is obvious she takes pride in her work. Along with her great work ethic, Amber is witty and funny and is never afraid to be honest and direct. Her fellow CSRs relayed how caring she is and that she is the first person to share her snacks or bring in special treats for her co-workers. Everyone that knows Amber knows how much she truly LOVES animals of all kind. We are very fortunate to have her as a part of our team!
Hobbies: Indoor plants and gardening, traveling, music festivals, spending time with my family, thrifting, crafting
Congratulations Amber!
August 2024 Customer Service Award Winner
August Recipient: Sage Pitts
Team Role: Kennel Attendant
Team Member Since: 2023
Favorite Thing About Lawndale: “My favorite thing about working at Lawndale is being able to gain more experience about the veterinary field. I also love that we also get exotics so I can work on bettering my knowledge for my future career field.”
Pets: Zoey a Chihuahua
Time Spent in the Veterinary Field/Working with Animals: 2 years
What His Teammates Say: Sage has a special ability of being very in tune with the needs of the pets and patients in his care. He pays very close attention to detail and is quick to notice any changes in behavior and health of the pets boarding in his care. He has an incredible work ethic and is reliable and takes great pride in his work. Sage helps train our new hires on our kennel team and makes sure they feel welcome on the team.
Hobbies: Digital illustration, roller skating, macro photography, and latch hooking.
Congratulations Sage!
July 2024 Customer Service Award Winner
July Recipient: Beth Padron
Team Role: Kennel Manager
Team Member Since: 2014
Favorite Thing About Lawndale: “Everyone is like family. Love being with the animals and learning new things”
Pets: Zoey a Chihuahua
Time Spent in the Veterinary Field/Working with Animals: Over 10 years
What Her Teammates Say: The first thing everyone says they love about Beth is her infectious laugh, her laugh will no doubt make you laugh too. Along with keeping us all laughing, Beth is extremely loyal and is seen as a “mom” to a lot of the team. She will look out for you and offer help when needed. She truly cares for the welfare of all the pets that come in her care. We also feel like she can probably dremel nails faster than anyone ever (someone contact The Guinness World Records).
Hobbies: Spending time with my kids and grandkids and family.
Congratulations Beth!
Jen McNerlin
June 2024 Customer Service Award Winner
June Recipient: Jen McNerlin
Team Role: Veterinary Assistant Team Lead
Team Member Since: August 2020
Favorite Thing About Lawndale: “I love the entire environment, ALL of the awesome people I work with, the doctors, the clients and their fur babies! We manage to have a good time at work and get the job done!”
Pets: Grandma Janice, a cat
Time Spent in the Veterinary Field/Working with Animals: 25 years
What Her Teammates Say: Jen is incredibly hardworking and has a lot of experience and knowledge. She has worked in the veterinary field for about 25 years, and she knows her stuff! Along with having a great work ethic, Jen is also a great story teller! She has seen it all in her years in the field and is always up to share her stories! We are so excited that she has joined the leadership team here at Lawndale and has already made some wonderful contributions in that role.
Hobbies: Spending time with animals, listening to music, and spending time with my significant other.
Congratulations Jen!
Alice Scarlette, Office Manager
May 2024 Customer Service Award Winner
May Recipient: Alice Scarlette
Team Role: Office Manager
Team Member Since: 2003
Favorite Thing About Lawndale: “The people I work with and being able to take pride in the work we do.”
Pets: Lady, golden retreiver, Dennis, cat, 6 chickens, and Big Turk, a turkey.
Time Spent in the Veterinary Field/Working with Animals: 20 years
What Her Teammates Say: Alice, our Office Manager here at Lawndale, isn’t just an absolutly essential part of our team, she is our fearless leader. We didn’t have to look far to find just why everyone here adores her. Her teammates claim that they are “all so lucky to be in her line of totality” while Dr. Crawford says that “she can solve any problem, and always stays calm”. Alice wears so many different hats here, she’s reliable and loyal (hello 20 years!) and the mastermind of health certificates. When asking staff about Alice and what they appreciate about her the most common response was “Where do I even start” and “Can I begin again?” Her patience and kindness to everyone around her is unparalleled, and she is everyone’s bestie. Cassie, our Practice Manager, and Alice have worked here almost their entire time together and when asked what Cassie most appreciated about Alice she said “Everything! Haha she’s dedicated, a client whisperer, my right hand and left too some days”. Alice makes every day feel golden, like daylight.
Hobbies: Spending time with my husband and daughter, reading, listening to Taylor Swift, going to Disney World.
Congratulations Alice!
Samantha Honeycutt, Surgical Veterinary Assistant
April 2024 Customer Service Award Winner
April Recipient: Samantha Honeycutt
Team Role: Surgical Veterinary Assistant
Team Member Since: 2018
Favorite Thing About Lawndale: “EVERY DAY IS A NEW DAY; LAWNDALE IS A FAMILY ”
Pets: 5 dogs, 10 chickens, 1 tortoise
Time Spent in the Veterinary Field/Working with Animals: Six years.
What Her Teammates Say: Samantha is our surgical veterinary assistant and spends every day caring for our surgery patients. She has a strong skill set and can always be counted on to get the job done well. Samantha is extremely passionate about providing wonderful care to her patients and truly understands the bond and love between a pet and their parent. She treats every pet as if it were one of her own. Along with her great work ethic, she is a lot of fun to work with always sharing stories that keep us all laughing.
Hobbies: Photography, taking care of all the animals, plant mama.
Congratulations Samantha!
Farrah Roberts
March 2024 Customer Service Award Winner
March Recipient: Farrah Roberts
Team Role: Kennel Attendant
Team Member Since: March 2023
Favorite Thing About Lawndale: “Getting a chance to meet all the wonderful animals and learning more about the veterinary field.”
Pets: Nova, a 3 year old husky
Time Spent in the Veterinary Field/Working With Animals: Since March 2023
What Her Teammates Say: Farrah is such a joy to work with. She is always willing to step in and help and is a perfect example of a team player. She never complains, is positive, and always ready to work. Not only does Farrah get along great with people, she also is wonderful with the our patients and boarders, always paying special attention to their needs.
Hobbies: Taking walks with my dog, spending time with my friends, and sleeping.
Congratulations Farrah!
Christina Ward, Veterinary Assistant
February 2024 Customer Service Award Winner
February Recipient: Christina Ward
Team Role: Veterinary Assistant
Team Member Since: June 2021
Favorite Thing About Lawndale: “The compassionate team members.”
Pets: Scooter (cat) 17 years, Naomi (dog) 5, Homeboy (cat) 2, Hannibal (cat) 1.5 years, Stewart (cat) 1 year, Oogway (turtle), and Bundy (hedgehog).
Time Spent in the Veterinary Field/Working With Animals: 7 years
What Her Teammates Say: Christina is our Closing Team Lead. She is reliable and can be counted on to get the job done. She has a huge heart and will always advocate for her patients to get the best care. Christina is a lot of fun to work with and has a great sense of humor. Along with her great technical skills, Christina also runs our monthly team birthday celebrations by organizing lunches, posting birthday shout outs on our facebook page, and making a monthly birthday bulletin board for our team.
Hobbies: Spending time with family in Virginia, pet sitting, adventuring, reading, and living life to the fullest with Robert.
Congratulations Christina!
Katelyn Jeffrey
January 2024 Customer Service Award Winner
January Recipient: Katelyn Jeffreys
Team Role: Client Service Representative
Team Member Since: March 2023
Favorite Thing About Lawndale: “The love and dedication to every animal.”
Pets: A Goldendoodle, Jax
Time Spent in the Veterinary Field/Working With Animals: Since March 2023
What Her Teammates Say: Katelyn is very dependable and reliable. She is detail oriented and always willing to help with a smile on her face. She has learned so much about the veterinary field in a short time and we feel lucky to have her as part of our team.
Hobbies: Taking my dog to the dog park and cheering on the Carolina Hurricanes.