July 2019 Customer Service Award Winner

July Recipient: Yohana Diaz

Team Role: Kennel Attendant

Team Member Since: January 2019

Favorite Thing About Lawndale:  “I love the puppies! I enjoy learning and asking questions to the technicians (especially Janet, she’s like an encyclopedia!). I like the opportunity to see different kinds of breeds and I love working with my kennel co-workers. Everyone is so helpful!”

Pets:  None currently but previously had a yorkie named Scarlet Nicole

Time Spent in the Veterinary Field / Working With Animals: 6 months

What Her Teammates Say: Yohana is quick to pitch in whenever needed. She shows great care and concern for the patients and helps to keep her co-workers motivated and positive. Yohana is always looking for opportunities to learn. We appreciate Yohana’s great work ethic and are happy to have her as a member of our family.

Hobbies: Reading, shopping, and trying new foods.

Congratulations Yohana!


June 2019 Customer Service Award Winner

June Recipient: Robin Gilbert

Team Role: Technical Team Member

Team Member Since: August 2016

Favorite Thing About Lawndale: “All the patients and my co-workers. I love educating clients about all aspects of pet care!”

Pets: Tiberius and Inara: They are sibling 4-year-old Treeing Walker Coonhounds

Time Spent in the Veterinary Field / Working With Animals: 17 years

What Her Teammates Say: Where do we start!?! Robin is passionate about and dedicated to her job, and she is incredibly dependable. Robin loves animals, and she holds us all to a very high standard of care that we proudly provide to our patients. Robin’s broad knowledge and tremendous attention to detail make her an invaluable member of the Lawndale team. Her background in veterinary medicine is extensive. Every day you can find Robin going above and beyond to help out in whatever way is needed. She always strives for excellence and maintains a very professional attitude. Robin has an amazing work ethic with great customer service skills. She is able to communicate information to both clients and fellow team members with ease. She is genuinely warm and she is a positive motivator. She holds a major role in the skill and protocol training for our technical team, and she is a big asset in helping to train new employees. She takes a leadership role in helping to keep the team up to speed on pet nutritional information. She is a key player in developing confident and competent team members. Robin appreciates a good sense of humor and and she loves her legos! Robin is just amazing to have around!

Hobbies: Spending time with friends, family, and pets; Training and taking Tiberius and Inara out to parks and on adventures; Legos; Volunteering at the Greensboro Science Center

Congratulations Robin!


May 2019 Customer Service Award Winner

May Recipient: Courtney Hawkins

Team Role: Receptionist

Team Member Since: August 2018

Favorite Thing About Lawndale: “I would say my favorite thing about working at Lawndale is all the free food! There is always something to munch on during the day which is something to look forward to. Also, this place is very family oriented which I appreciate the most. It’s nice to work somewhere where I can see my coworkers here at work and also have a good time with them after work. Plus – getting to see and pet all the cute puppies that come in is always the best!”

Pets: Idris (Izzy for short) – an 8-year-old Red-Eared Slider

Time Spent in the Veterinary Field: “Working at Lawndale has been the only time I have worked in the Veterinary Field. I actually never would have imagined working at a veterinary hospital but so far it has been a fun and unique experience.”

What Her Teammates Say: In the relatively short time that Courtney has been part of our team, it’s become very clear how patient, pleasant, and calm she is. She never seems to be phased by any potentially stressful interaction that might occur in the clinic. She is smart and does a great job of thinking on her own two feet. Courtney manifests kindness in all her work, and she has a terrific smile that she’s generous with! Clients feel welcomed when they walk into the lobby and see her smile. It’s truly a pleasure to work alongside Courtney!

Hobbies: Courtney likes to dabble in painting when she is bored!

Congratulations Courtney!


April 2019 Customer Service Award Winner

April Recipient: Stephanie Roane

Team Role: Kennel Attendant

Team Member Since: December 1979

Favorite Thing About Lawndale: The staff she works with, the doctors, and seeing reptiles that clients bring to the clinic.

Pets: Haggis, a Bearded Dragon; Juanita, a Children’s Python

Time Spent in the Veterinary Field: 40 years

What Her Teammates Say: Steph is an incredibly dedicated, dependable, loyal, and reliable team member. She shows up to work, and she works really hard while she’s here. She is always ready to jump in and lend a helping hand. Steph is also a huge help whenever we have inclement weather – somehow she always finds a way to get to the clinic to be here for the pets. Caring for all the animals comes naturally to Steph – you can tell she loves what she does. While she loves all the dogs and cats, she also thoroughly enjoys it when we have a reptile visit the clinic. Steph is the employee who has worked at Lawndale the longest, and we are so lucky to have her. Steph is truly an essential part of the Lawndale Veterinary Hospital team – her devotion to and love for Lawndale shine through loud and clear!

Hobbies: Steph enjoys volunteering at the Greensboro Science Center, SciFi Cons, Cruising, and she is a breast cancer survivor!

Congratulations Stephanie!


March 2019 Customer Service Award Winner

March Recipient: Jenny Allred

Team Role: Technical Team Leader

Team Member Since: 2002

Favorite Thing About Lawndale: “I am proud to be a part of the top notch service and skill that Lawndale Veterinary Hospital provides.”

Pets: Fergie (6 year-old Basset Hound), Fiona (8 year-old Basset Hound), Molly (1 year-old Labrador Retriever) 3 Laying Hens (Yoga, Eyebrow and Olympics), and 3 pond Koi (Spot, Ghost, Rosey)

Time Spent in the Veterinary Field: 20 years

What Her Teammates Say: Jenny is not only an exceptional technician, she is also an exceptional leader. Jenny is a dedicated and organized team leader for the technical team. Jenny manages SO much and does it very well. She has a lot on her plate a lot of the time, yet she finds a way to maintain a smile and positive attitude and not get ruffled. She is creative, resourceful, proactive, and great at figuring out solutions. Jenny is constantly driving positive change with her leadership of the technical team. She works hard every minute of every day, and she has to be forced out for lunch! She never expects anyone on the team to do anything that she wouldn’t do. Jenny is truly a cherished and amazing team member!

Hobbies: Jenny is always learning new strategies to live a balanced life in this ever changing, fast paced world. She enjoys time in nature, spending time with her family including her animal babies, finding ways to encourage others, and taking time for spiritual growth and self care.

Congratulations Jenny!


February 2019 Customer Service Award Winner

February Recipient: Julie Hean

Team Role: Receptionist

Team Member Since: April 2015

Favorite Thing About Lawndale: “We have the best team members, everyone is a team player, and I think we all work really well together. I may be biased, but we also have the best clients. They treat our staff like members of their family, and they’re incredibly thoughtful!”

Pets: Vandy, an 8-year-old Golden Retriever and Schmidt, a 7-year-old Domestic Short Hair Cat

Time Spent in the Veterinary Field: 9 years

What Her Teammates Say: Julie is an absolute JOY to work with! She is witty and has a razor-sharp sense of humor. She’s incredibly intelligent, extremely capable, and a very hard worker. Julie has numerous ‘extra’ jobs around the clinic, and she helps educate pet owners each month by writing the ‘Breed of the Month’ section in the monthly newsletter. She anticipates customer and doctor needs and acts in advance of a problem. Reliable, dependable, and flexible, Julie is a true team player who exhibits excellent problem solving skills. Julie is super friendly and always stays calm, cool, and collected under stressful situations. Julie is great with our clients and patients, and they always seem to enjoy interacting with her. We love when Julie is in the building – the atmosphere is automatically more light!

Hobbies: Julie loves horseback riding, and she tries to ride every week if she can. She also recently picked Irish dancing back up, and she will be competing in the World Championship being held in Greensboro in April!

Congratulations Julie!


January 2019 Customer Service Award Winner

January Recipient: Jordan Blackwell

Team Role: Kennel Attendant

Team Member Since: August 2018

Favorite Thing About Lawndale: “The discount! Puppies, puppies, and more puppies!”

Pets: Peaches (1 year old female English Mastiff); Niall (1.5 year old male cat)

Time Spent in the Veterinary Field: 5 months

What His Teammates Say: Jordan has been a fantastic addition to the Lawndale Veterinary Hospital team. He exemplifies kindness and compassion, and he is always willing to chip in and help when needed. He absolutely loves spending time with the animals! Jordan is a pleasure to be around – he is a hard worker, he never complains, and he is great with animals (and great at carrying the heavier dogs!). Lawndale Veterinary Hospital is thrilled to have Jordan as part of our kennel attendant team!

Hobbies: Making bracelets, playing with puppies, and spending time with his girlfriend!

Congratulations Jordan!