August 2020 Customer Service Award Winner

August Recipient: Megan Jones

Team Role: Kennel Assistant

Team Member Since: August 2016

Favorite Thing About Lawndale: My Co-workers and learning about the veterinary field-Dr. Waterman is my role model!”

Pets: Sammy, a Beagle/Labrador mix

Time Spent in the Veterinary Field / Working With Animals:  4 years

What Her Teammates Say: Megan is so fun to work with.  She has a positive attitude and is a team player.  She is always willing to step in and help out her teammates when needed.  Megan is dependable and capable and has a heart of gold.  We are so happy to have her as part of team.

Hobbies: Lacrosse, art, learning new words ( She started Megan’s Word Of The Day at Lawndale), practical jokes.

Congratulations Megan!


July 2020 Customer Service Award Winner

July Recipient: Stevie Gordon

Team Role: Receptionist

Team Member Since: January 2020

Favorite Thing About Lawndale:  “Working with such an amazing team and getting to know our wonderful clients and their fur babies.”

Pets: Sir Graham of Wellington, Moe, Anderson

Time Spent in the Veterinary Field / Working With Animals:  8 years

What Her Teammates Say: Stevie is reliable and organized.  She brings a great amount of experience to her role here.  She is compassionate and puts a great deal of care and concern into her work.  Stevie is able to remain calm and stays positive always providing exceptional customer service.  We are so happy to have Stevie as part of our team!

Hobbies: Hiking, kayaking, gardening, (anything that involves being outdoors) yoga, and enjoying time with family and friends.

Congratulations Stevie!


June 2020 Customer Service Award Winner

June Recipient: Haley Smith

Team Role: Veterinary Assistant

Team Member Since: April 2019

Favorite Thing About Lawndale:  “Being a part of a team that works together to help clients and their pets.”

Pets:Ryder (Terrier Mix), Luna (DLH), Jake (Bengal)

Time Spent in the Veterinary Field / Working With Animals:  4 years

What Her Teammates Say: Haley is not only quiet and sweet but also extremely competent.  She is very organized and skilled and makes sure to always complete the tasks at hand.  Haley is reliable and a tremendous asset to our team.

Hobbies: Kayaking, taking walks with my dog, going to the farmer’s market

Congratulations Haley!


May 2020 Customer Service Award Winner

May Recipient: Nathan Ward

Team Role: Kennel Assistant

Team Member Since: December 2019

Favorite Thing About Lawndale:  “The people, and getting to help the animals.”

Pets: Bork, a one year old pug mix, Oliver, a 6 month old cat.

Time Spent in the Veterinary Field / Working With Animals:  3 years this August

What His Teammates Say: Nathan has great work ethic.  He is always on time and is someone we can rely on.  He is dependable and is always ready to jump in to help when needed.  His care for animals is evident, when he isn’t working here, he helps out at the Rockingham Animal Shelter.

Hobbies: Going to concerts, watching wrestling, and playing video games.

Congratulations Nathan!


April 2020 Customer Service Award Winner

April Recipient: Stephanie Martinez

Team Role: Veterinary Assistant

Team Member Since: August 2019

Favorite Thing About Lawndale:  “Helping animals, educating clients, being able to learn and grow with an awesome staff”

Pets: Laika and Sirius

Time Spent in the Veterinary Field / Working With Animals:  3 years

What Her Teammates Say: Stephanie is easy going and stays calm under pressure.  She makes a point to provide excellent customer service and shows a real care for making sure patients feel safe and comfortable during their visit.  You can always count on Stephanie to share a smile and have a good attitude.  We are so glad Stephanie is part of the Lawndale Family.

Hobbies: Playing with my dogs, spending time with friends, and going on mini adventures to discover new places.

Congratulations Stephanie!


March 2020 Customer Service Award Winner

March Recipient: Alice Scarlette

Team Role: Office Manager

Team Member Since: August 2004

Favorite Thing About Lawndale:  “Everyone says it but it is because it is true, we really are a family here.  I feel so lucky to be able to come to work everyday at a place I love with people I love.” 

Pets: A 13 year old Bichon, Charlie, a 13 year old Chihuahua, Chocco, a 10 year old orange cat, Chuck, a 7 year old grey tabby, Dennis, 2 guinea pigs, Cauliflower and Peppers, and 3 chickens, Black Feather, Luna, and Marigold.

Time Spent in the Veterinary Field / Working With Animals: Since August 2004

What Her Teammates Say: Alice is patient, kind, supportive, and dependable.  She has great work ethic and is great with time management.  She has a vast knowledge of The Office and is always first to make any situation relate to the show.  She also does an amazing job at running our social media team.

Hobbies: Spending time with my husband, Ed and daughter, Lillian, reading, going for walks around my neighborhood, and finding new TV shows to binge watch.

Congratulations Alice!


February 2020 Customer Service Award Winner

February Recipient: Jaquan Pitchford

Team Role: Kennel Assistant

Team Member Since: September 2019

Favorite Thing About Lawndale:  “The people”

Pets: None currently but he is hoping to get both a dog and a cat when the time is right.

Time Spent in the Veterinary Field / Working With Animals: September 2019

What His Teammates Say: Jaquan is caring, polite, respectful, and a real team player who is always responsible.  He is extremely hard working and is someone you can rely on to show up and get the job done to the best of his ability.  He is gentle with patients and we all feel lucky to have him as part of our team.

Hobbies: Playing video games and cooking.

Congratulations Jaquan!


January 2020 Customer Service Award Winner

January Recipient: Bobbi Bell

Team Role: Technical Team Member

Team Member Since: June 2018

Favorite Thing About Lawndale:  “My co-workers”

Pets: Luna and Zuri, her two cats

Time Spent in the Veterinary Field / Working With Animals: June 2018 in the vet field but has worked at the Greensboro Science Center and Zoo Atlanta before transitioning to the vet field.

What Her Teammates Say: Bobbi thinks ahead and can anticipate the needs of the doctor she is working with.  She is a team player, very detailed oriented, and organized.  She is a star at running Lawndale’s instagram account (follow along @lawndale_vet) and has razor sharp wit.

Hobbies: Eating Chickfila, going out downtown, reading, collecting teeth, sarcastic comments

Congratulations Bobbi!