October 2021 Customer Service Award Winner

October Recipient: Robert Holt

Team Role: Receptionist

Team Member Since: June 2021

Favorite Thing About Lawndale:  “My favorite thing about Lawndale Vet is the level of compassion. From staff to staff or staff to client/patient, there is so much love at this practice.”

Pets: Scooter, a 10yr old domestic short hair

Time Spent in the Veterinary Field / Working With Animals: Two years

What His Teammates Say: Robert has been a wonderful addition to our team.  He has a true passion for customer service and strives to provide the very best care to our clients and patients. He is laid back and is able to get along with everyone.  He is always ready and willing to learn and grow in his role and we are thankful to have him as part of our front office staff.

Hobbies: Long boarding, reading, hiking and finding wildlife

Congratulations Robert!


September 2021 Customer Service Award Winner

September Recipient: Natalie Thompson

Team Role: Technical Team Member

Team Member Since: November 2020

Favorite Thing About Lawndale:  “I get to go to work every single day with people I love spending time with where I will see at least ten cute animals and get to make a difference while being supported by incredible bosses, it is truly an amazing place to work.”

Pets: A dog, two cats, a parrot, a dove, a rat, and two rabbits!

Time Spent in the Veterinary Field / Working With Animals:  I have spent four years in the veterinary field split up by six years of zookeeping

What Her Teammates Say: We feel so fortunate to have Natalie as part of our team. She is funny and quirky and fun to work with and be around.  She is always ready to jump in and help a teammate out and she is always ready to learn and advance her skills.  She is punctual and reliable and has a positive, upbeat energy.  She also helps run our facebook page and comes up with interesting and informative posts.

Hobbies: Taking care of my collection of over two hundred house plants, hiking, reading, going to concerts, traveling, and obsessing over Taylor Swift fan theories.

Congratulations Natalie!


August 2021 Customer Service Award Winner

August Recipient: Tanea Williams

Team Role: Kennel Assistant

Team Member Since: April 2021

Favorite Thing About Lawndale:  “My favorite thing about Lawndale is how welcoming and friendly everyone is. It genuinely feels like a family.”

Pets: I have one cat named Percival

Time Spent in the Veterinary Field / Working With Animals:  Almost one year!

What Her Teammates Say: Tanea has a great work ethic and pays great attention towards all the pets that stay with us.  She began her time here as an intern and now works part time with us. She loves to learn and shows great interest in doing her best and learning as many aspects of the veterinary field as she can. Her love for animals is evident and she is such a natural with pets.  We are so fortunate that Tanea is part of our team, we know she is going to go far in life!

Hobbies: Skateboarding, Watching anime, Reading manga/books

Congratulations Tanea!


July 2021 Customer Service Award Winner

July Recipient: Stuart Grant

Team Role: Receptionist

Team Member Since: August 2020

Favorite Thing About Lawndale:  “The support we get from owners and management.”

Pets: 4 Frenchies, 2 Bostons, 1 Cat

Time Spent in the Veterinary Field / Working With Animals:  8 years total (1994-1998 and 2017-current)

What Her Teammates Say: Stuart has a great sense of humor and makes us laugh everyday.  She cares about the people around her and lovingly has been nicknamed, Mama Stu (she even feeds us with her Grubhub account so we don’t have to pay delivery fees)! 🙂  Not only is she willing to help her fellow teammates out but she also goes above and beyond to help our clients and their fur babies.  She is laid back and easy going and gets along with just about anyone, in fact, we have a joke that she is our very own Kevin Bacon-everyone knows Stuart or knows someone who knows Stuart!

Hobbies: Playing with my dogs, knitting and sewing, reading, watching documentaries

Congratulations Stuart!


June 2021 Customer Service Award Winner

June Recipient: Jen McNerlin

Team Role: Veterinary Assistant

Team Member Since: August 2020

Favorite Thing About Lawndale:  “The fact that we run like a well oiled machine and every single one of us is part of this amazing team!”

Pets:  None, currently 🙁

Time Spent in the Veterinary Field / Working With Animals:  22 years

What Her Teammates Say: Jen is a team player that is always ready to jump in and help where needed.  She stays calm under pressure and is able to think quickly to problem solve.  She has excellent technical skills and is a huge asset to our medical team.  Not only is Jen an incredibly hard worker but she is also witty and fun to be around.

Hobbies: Animals and animal welfare, pre ’67 hot rods, music, The Office, and chocolate

Congratulations Jen!


May 2021 Customer Service Award Winner

May Recipient: Samantha Long

Team Role: Veterinary Assistant

Team Member Since: January 2018

Favorite Thing About Lawndale:  “Everything.  Team atmosphere, support, BEST BOSSES EVER!

Pets: Biggie, 10 year old pitbull, Axel, 1 year old schnoodle, Stella, 7 year old pitbull, Gary, a leopard gecko, 10 chickens: Bob, Earl, Itty, Reba, Buckbeak, Sirius Black, Agnes, Edna, Ugly, Delilah, and a bunch of fish.

Time Spent in the Veterinary Field / Working With Animals:  3 years

What Her Teammates Say: Samantha is our lead surgery assistant and does a phenomenal job.  She has a keen awareness of what is going on around her and is always 2-3 steps ahead.  Samantha has a true love for her patients and understands what it is like to be a pet parent (see her list of pets above) and treats our clients with the care and attention she would expect and want for one of her babies.  She has a great sense of humor and keeps us all laughing.  She is reliable, has a positive attitude, great work ethic, and exceptional technical skills.

Hobbies: Caring for my zoo, working on my home, reading

Congratulations Samantha!


April 2021 Customer Service Award Winner

April Recipient: Gabby Von Der Lippe

Team Role: Kennel Assistant

Team Member Since: August 2019

Favorite Thing About Lawndale:  “I enjoy having Dr. Waterman help me learn and mentor me for my future career as a veterinarian. I also enjoy helping Dr. Crawford with his reptile appointments.

Pets: Pixie, a 9 month old kitten

Time Spent in the Veterinary Field / Working With Animals:  3 years

What Her Teammates Say: Gabby is so much fun to be around and is always up for making a TikTok video!  She is positive and brings a light, happy energy to work with her.  She has a true love of animals and learning and she always offers a helping hand.

Hobbies: Traveling, softball, volleyball, road trips to the beach.

Congratulations Gabby!


March 2021 Customer Service Award Winner

March Recipient: Jessica Minor

Team Role: Receptionist

Team Member Since: 2009

Favorite Thing About Lawndale:  “I love that we do team activities/events and it feels like a little family.

Pets: 3 dogs and a snake

Time Spent in the Veterinary Field / Working With Animals:  12 years

What Her Teammates Say: Jessica is a joy to work with and we all feel so lucky that she has been a part of our team for so long.  She is reliable, dependable, has a great work ethic, and is kind and gets along with everyone.  She always makes sure everyone feels included and like they are part of the team.  Jessica is a wonderful mom to her fur babies and snake.  Jessica is a hair stylist and keeps us all looking beautiful!

Hobbies: Plant keeping and roller skating.

Congratulations Jessica!


February 2021 Customer Service Award Winner

February Recipient: Reese Funke

Team Role: Kennel Assistant

Team Member Since: August 31, 2020

Favorite Thing About Lawndale:  “The animals.

Pets: 2 cats, Yoru and Loki and a bearded dragon, Crouton

Time Spent in the Veterinary Field / Working With Animals:  Only 6 months in the veterinary field but 2 years in animal shelters and 3 years in boarding/pet daycare.

What His Teammates Say: Reese has been such a wonderful addition to our team.  He is always ready to help anyone that needs help from the front staff to the doctors and veterinary assistants to other kennel assistants.  He is a true team player.  Reese always puts work first and has an impressive work ethic and is always the first to answer a page or request for help.  He is proactive and thinks ahead and is a problem solver.  We feel fortunate to have him as a member of our team.

Hobbies: Art, nature walks, bone/antler shed hunting.

Congratulations Reese!


January 2021 Customer Service Award Winner

January Recipient: Nicolas Bursche

Team Role: Veterinary Assistant

Team Member Since: Consistently since June 2020 but worked summers with us in 2016 and 2017

Favorite Thing About Lawndale:  “The incredible sense of acceptance and cooperation amongst the staff.

Pets: Lilly, Golden Retreiver

Time Spent in the Veterinary Field / Working With Animals:  210 days, 1000+ hours, nearly 2000 hours counting hours from previous summers.

What His Teammates Say: Nick is great to work with.  He is punctual, dependable, easy-going, and positive.  Nick is also extremely versatile and willing to step in to help in any situation or any role in the hospital, even helping our reception team answer phone calls.  He is the true definition of a “team player”.

Hobbies: Drawing, writing, playing with my dog, video games, and recently miniature building/painting.

Congratulations Nicolas!